Mailchimp Survey

1. Do you think your freight volumes in 2023 compared to 2022 will…
Reduce significantlyReduce slightlyStay roughly the sameIncrease slightlyIncrease significantly
2. How would you rate the overall service that Metro provides compared to others you have/may use
Significantly BetterSlightly BetterRoughly the sameSlightly inferiorSignificantly inferior
3. How would you rate Metro’s reputation in the freight forwarding industry
Market Leader in technology, customer service and innovationAgile, professional and enjoyable to work withA mid sized player with very few differentiatorsLags behind the ‘big’ players in terms of innovation and technologyOne of many that provide a similar service level
4. Thinking about your particular industry sector, what is your market outlook for 2023
A large increase in demand for our productsModest growth into existing marketsLooking to expand into new marketsA stable year with little change from 2022A big drop in demand for our products
5. How do you see your traffic flows in 2023
Stable all year in line with pre pandemicIntermittent demand spikesSlow start but busy final quarter (or final 2 quarters)Strong start falling away through the summer with a peak in the final quarterDeteriorating as the year goes on and we head into recession
6. Thinking about the Metro eNewsletter please describe your reading habits
Read it in full almost every issueRead it occasionallyScan the headlines and read any stories of interestSave it for reference but rarely bother to read itIgnore it completely
7. Regarding the Newsletter content, how would you describe the relevance to you
Almost all stories have some relevance and interest to meThe content quantity and relevance to me are about rightHalf of the stories are not relevant and half areVery rarely is a story of interest and relevanceThe stories are too short to give me sufficient information
8. Where do you see the most room for freight forwarding service innovation
Track and Trace and predictive ETA’sDigitise and automate trade documentationCustomer service call centre automationOn-line pricing and document portalsOn-line spot quote tools and booking confirmations
9. Please rate the importance of environmental considerations and impact within your supply chains in 2023
Very importantImportantDefinitely a consideration for the futureNot a consideration currentlyUnlikely to be a consideration
10. Please provide feedback on our logistics platforms, knowledge distribution, client management, or overall performance.
Please provide your email if you would like us to respond